HELP & FAQ
Where do you ship?
We ship worldwide and offer free shipping right now.
Are your shirts for all unisex?
Our shirts are genderless. They fit well for both men and women. However, you might want to take a look at our size chart for size references.
Where can I find your size chart?
You can find it here
How should I wash my shirt?
For optimal results, wash it at 30 degree celsius. Do not tumble dry.
Although personally, I have put it in a dryer a few times and they turned out fine.
Do the shirts shrink after washing?
The shirts do shrink a little when you wash them for the first time. Especially if you put them in a dryer. However, the shirts are still true to its size and there is no need to buy a larger size. Refer to our size chart for better references.
Where are your products produced?
Our products are produced in California, USA.
How do I track my order?
All orders come with a tracking link. You should receive a tracking link on your email once your shirt is sent out. For some reason if your tracking link does not work, contact us at firstname.lastname@example.org with your order number and we will help to assist you.
I think the package was delivered to my house but I’ve missed the delivery. What should I do?
Contact your local post office immediately. It doesn’t matter which specific outlet. Walk up to the post office nearest to your home or give them a call. Provide them your order information and they should be able to assist you. We are unable to track the package once it is delivered from our facility to your local post office.
What should I do if I entered a wrong address?
If possible, contact us immediately at email@example.com with your order number, so we can cancel your order and send it to the right address. If it is too late, the package will be sent out to the wrong address. In which case, there should be an unsuccessful delivery and the package will be returned to our facility. We will send the package out to you again once we get an update from you what the right delivery address should be. You will be liable to pay for reshipment costs.
Please always double check your shipping address before you place your order.
We do not take responsibility for any lost packages due to shipment to a wrong address. We advice you to double check your address before confirming your order.
I’ve ordered the wrong size. My shirt is too small/big.
Contact us at firstname.lastname@example.org with your order number and let us know. We will assist you on how to exchange the order. Make sure the product is still in 100% condition and brand new. We can not accept the return order if the product is already used.
We do accept exchanges.
Please note that unless there is a fault with the item we don’t accept returns.
What do I do if the product is faulty?
Whilst rare, it does occasionally happen. Simply email us at email@example.com or send a message via our contact page with a photo and description of the fault. We will arrange a replacement or refund.
Do I have to pay for custom fees?
Not every country requires custom fees. We ship from 2 shipping locations - from California (for US customers and international orders) and from our EU warehouse (for European orders) so there are very small chances you will have to pay any extra fees. But if there are custom fees involved, you will be liable to pay for the costs.
My question is not on the FAQ list.
Chat with us via our live chat or contact us here if you have any enquiries. If your question is related to a purchase, kindly include your order number so we will be able to assist you better.