HELP & FAQs
Are your products all unisex?
Our products are genderless. They fit well for both men and women. However, you might want to take a look at our size chart for size references.
Where can I find your size chart?
You can find it here
How should I wash my shirt?
For optimal results, wash it at 30 degree celsius. Do not tumble dry.
Although personally, I have put it in a dryer a few times and they turned out fine.
Do the shirts shrink after washing?
The shirts do shrink a little when you wash them for the first time. However, the shirts are still true to its size and there is no need to buy a larger size. Refer to our size chart for better references.
Where are your products produced?
Our products are produced in California, USA. In addition, our inks are water based and eco-friendly.
How do I track my order?
All orders come with a tracking link. You should receive a tracking link on your email once your shirt is sent out. For some reason if your tracking link does not work, contact us at email@example.com with your order number and we will help to assist you.
I think the package was delivered to my house but I’ve missed the delivery. What should I do?
Contact your local post office immediately. It doesn’t matter which specific outlet. Walk up to the post office nearest to your home or give them a call. Provide them your order information and they should be able to assist you. We are unable to track the package once it is delivered from our facility to your local post office.
My package was claimed as 'delivered' but I haven't received it. What should I do?
Please contact us immediately. We will do to our best to find out what happened with your package and contact our shipping partner. In some cases the package can be found at the neighbor or mailbox. YDWYA would not be able to offer a form of coverage when a package was claimed to be 'delivered' by the carriers. Since the postal services are a completely separate operational entity than our own, we would not have the resources to thoroughly investigate this incident through our end.
We can only offer coverage when items are indicated to be lost or damaged during transit. However, if the package is marked as 'delivered' we cannot cover the cost of reshipping the order or offer a refund.
What should I do if I entered a wrong address?
If possible, contact us immediately at firstname.lastname@example.org with your order number, so we can cancel your order and send it to the right address. If it is too late, the package will be sent out to the wrong address. In which case, there should be an unsuccessful delivery and the package will be returned to our facility. We will send the package out to you again once we get an update from you what the right delivery address should be. You will be liable to pay for reshipment costs.
Please always double check your shipping address before you place your order.
We do not take responsibility for any lost packages due to shipment to a wrong address. We advice you to double check your address before confirming your order.
I’ve ordered the wrong size. My shirt is too small / big.
Contact us at email@example.com with your order number and let us know. We will assist you on how to exchange the order. Make sure the product is still in 100% condition and brand new. We can not accept the return order if the product is already used.
How can I return / exchange a product?
We do accept exchanges.
Please note that unless there is a fault with the item we don’t accept returns as we produce in the most limited quantities to minimize waste.
All issues with products should be reported to us no later than 4 weeks after the product is received.
What do I do if the product is faulty?
Whilst rare, it does occasionally happen. Simply email us at firstname.lastname@example.org or send a message via our contact page with a photo and description of the fault. We will arrange a replacement or refund.
Do I have to pay for custom fees?
Not every country requires custom fees. We ship from 2 shipping locations - from California (for US customers and international orders) and from our EU shipping locations (for European orders) so there are very small chances you will have to pay any extra fees. But if there are custom fees involved, you can send us the invoice and we will refund you the full amount.
My question is not on the FAQ list.
Chat with us via our live chat or contact us here if you have any enquiries. If your question is related to a purchase, kindly include your order number so we will be able to assist you better.